FAQ and Rules
Welcome to our Frequently Asked Questions and Rules section! At Casa Mi Tesoro, we want to ensure that your stay is as enjoyable as possible. Here, you'll find answers to common queries and important rules to make your experience memorable. We aim to provide clarity and support, so feel free to explore the topics below. If you have any additional questions, don't hesitate to contact us!
Casa Mi Tesoro Vacation Rental FAQs and Rules
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Where are you located? Casa mi Tesoro is in Playacar, a safe, quiet, gated community in Playa del Carmen, facing the golf course.
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How far is the beach/town? About a 6-minute walk to Playacar Beach and a short walk to downtown Playa del Carmen.
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Is there parking? Yes — parking is available in the driveway in front of the house.
Check-in & Check-out:
Check-in: 3:00 pm Check-out: 10:00 am Early check-in/late check-out may be possible depending on availability — please ask in advance.
Transportation options? Taxis and public transportation are nearby.
Rooms & Amenities
Private bathroom in every room Mini fridge, coffee machine, basic dishes & utensils for sandwiches/salads (no cooking facilities) Hair dryer, safe, ceiling fan, floor fan, 32” TV Air conditioning available at extra cost Wi-Fi included
Food & Cooking
No full kitchen or cooking allowed. Several restaurants, cafes, and grocery stores are within walking distance.
House Rules
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No unauthorized guests, no parties, and no excessive noise. Quiet hours: 10:00 pm – 8:00 am. Outdoor smoking only — ashtrays provided. Pool hours: 9:00 am – 10:00 pm. No glass around pool. Proper swimwear required. Please turn off all lights, fans, AC, and coffee machine when not in use. Keep windows closed when AC is running.
Security
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Playacar is a gated community with security at entrances. QR code and bracelets are required for entry — please provide full guest names in advance. Keep doors locked when leaving the property